Please provide us at least a 24 hours notice before canceling any appointment (exam or follow-up). Patients giving us less than 24 hours notice may be charged a $50 fee.
Please arrive on time. Patients arriving more than 10 minutes late may be
asked to reschedule. This is only fair to any patients scheduled after you.
Our doctors respect your time and try to balance the needs of each patient
while staying on schedule.
Please discuss insurance coverage issues with your company’s human
resource personnel. We are required to abide by each company’s rules
and are not allowed to modify coverage, effective dates, etc. unless
authorized to do so by your insurance company. It is important to understand that you are ultimately responsible for your bill and that you will be billed for any services or materials that your insurance company fails to
Note: the photo of your
retina is not covered by your insurance; its cost is $34.00. We can
explain its use and why it is needed, please ask.
Understand that we custom order your glasses and contact lenses. Any orders cancelled on the same day will be charged a 10% restocking fee. Refunds will be issued in the same form as the original payment.
Orders cancelled the next day or later will be charged a 10% restocking fee and issued a store credit for up to 30 days after purchase.
Please limit cell phone use to emergency use only.
A contact lens is a medical device and like other medication requires a doctor for
any changes. Your prescription includes brand name, base curve, diameter, lens
strength, number of refills allowed, and an expiration date (maximum one year).
An annual eye examination by your doctor is required to renew or change a
No retailer, optician or online service is allowed to dispense contact lenses
beyond the prescribed refills, beyond the expiration date or to change the
defining parameters of a prescription.
This policy is regulated by the Federal government.